Sunday, November 06, 2005

Dear Target Customer: I guess I'll just have a sweet roll

or, Why Target Customer Service Reps Can't Read

Back in August, I ordered a wedding present from a Target registry. Soon after, I learned to my distress that the couple in question had moved to a completely different city some time before and had not bothered to update their registry address.

I have been engaged in a rapid downhill correspondence with Target ever since. The first e-mail exchange was promising:
MomVee: blah blah blah present blah address
Target: No problem, the people who live there now will probably send it back (I doubted it); but if they haven't done that by September 19th, go to this link and let us know and we'll refund your money anyway.

So after September 19th:
MomVee: It's now past September 19th and as per your e-mail instructions pasted in below I'm letting you know blah blah blah
Target: I see that the items in order #!@#$%$&%$*%& were delivered on August 4th! You can track your order blah blah blah.
MomVee: No, no, no! Relevant passages from old e-mails, plea to actually read mine.
Target: Silence
MomVee: Hey, are you ever going to do anything about this situation? Explanation, explanation, plea to look at all customer service messages about this order number for more info.
Target: (actual text)
Greetings from

Thanks for letting us know that this package did not reach your
recipient because of a problem with the shipping address. If a
package can't be delivered, the shipper should return it to us. When
we receive the returned package, we'll issue a refund to your credit
card and send you an e-mail confirmation.

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